Shipping policy

Do you ship internationally?

Yes! We ship worldwide so readers everywhere can enjoy these books.

Will I have to pay customs fees or import taxes?

Depending on your country, international orders may be subject to customs duties, VAT, or import taxes. These charges are set by your local customs office and are not included in your order total.

Who is responsible for these fees?

The buyer is responsible for paying any applicable customs fees, taxes, or import duties upon delivery. Unfortunately, we can’t predict or control these costs.

Any tips to avoid surprises?

We recommend checking with your local customs office before placing your order so you’ll know what to expect.

When are orders shipped?

All orders are typically processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email unless otherwise stated. You will receive another notification when your order has shipped. 

How does free shipping work?

When selecting “Free Shipping,” we determine the shipping method, carrier, and timeframe. Delivery methods will prioritize cost-efficiency, and estimated delivery times are indicative only, subject to carrier schedules.

Why is the shipping box from another company?

We try to minimize packaging waste as much as possible. That means we also save or collect good quality and sturdy boxes from other deliveries to reuse for our orders. What matters is what's inside.

Undelivered, Signed, or Missing Package Claim Policy

Our webshop ensures prompt dispatch of orders through trusted shipping partners DHL/PostNL. Once a package is confirmed delivered by the carrier, responsibility transfers to the recipient.

  • For missing packages marked “delivered” and signed for by DHL/PostNL, the issue should be resolved with the carrier directly.
  • Tracking details will be provided via email.

We strive to assist with communication when possible, but our ability to provide replacements or refunds is limited for items marked as “delivered” by the carrier.

Customer Responsibility:

  • Ensure accurate delivery information when placing your order.
  • Address discrepancies in tracking promptly with DHL/PostNL.
  • Provide accurate and complete shipping details.
  • Delays due to incomplete or incorrect information are the customer’s liability.

While we strive for prompt delivery, delays may occur due to circumstances beyond our control, such as customs or courier issues.